Glen Cove Hotel Policies & FAQ’s

The following policies are subject to change without notice.

By confirming your reservation, you acknowledge that you have read and agree to the following hotel policies.

Hotel Policies

Rates, Taxes & Fees

Rates are subject to change without notice.
State and Local Occupancy Taxes (currently 11.7%) are additional.
A 5% processing fee applies to the room rate.
Reservations require a deposit equal to the average cost of one night’s stay.

Discounts

10% discount for stays of 7 or more consecutive nights.
10% group discount for reservations of 6 or more rooms with a minimum two-night stay.
10% Military Discount (valid ID required).
10% Senior Discount (65+).
Discounts must be requested by calling the hotel the same day the reservation is made. Discounts cannot be applied retroactively, cannot be added to third-party reservations, and only one discount may be applied per reservation.

Payment Policy

Cash and all major credit cards are accepted.
We do not accept Venmo, Apple Pay, PayPal, personal checks, or traveler’s checks.
The primary registered guest must present a valid government-issued photo ID and valid credit card at check-in. The credit card may be authorized for room charges, incidental charges, damages, and any other applicable fees incurred during the stay.
Guests agree to contact Glen Cove Hotel directly to resolve any billing concerns before initiating a credit card dispute or chargeback.

Check-In & Check-Out

Check-in: 3:00 PM
Check-out: 11:00 AM
A courtesy call is appreciated for late-night arrivals.

Lost Room Key

Lost room keys will result in a $40 replacement charge to the card on file.

No-Show Policy

If a guest has not checked in and has not contacted the hotel by the end of the scheduled arrival date, we will hold the room through the night.
Reservations will be considered a no-show after 10:00 AM the following morning. At that time, the reservation may be canceled, and the guest will be charged the remaining balance of their stay.

Cancellation Policy

Cancellations made more than five (5) days before arrival will receive a full refund of the deposit.
Cancellations made within five (5) days of arrival will forfeit the deposit.
Glen Cove Hotel is not responsible for cancellations or interruptions caused by weather, natural disasters, government orders, or other events beyond our control.

Minimum Stay

A minimum two (2) night stay is required on weekends from May 1 through September 30.

Occupancy Policy

Maximum occupancy is two (2) registered guests per room.
Only registered guests are permitted on guest room floors after 10:00 PM. Overnight visitors and non-registered guests are not permitted.
Parents and guardians are responsible for the supervision and conduct of minors at all times while on hotel property.

Parking Policy

Parking is limited and is not guaranteed.
One vehicle is permitted per guest room.
All vehicles must be removed from hotel parking by 11:30 AM on the day of departure.

Non-Smoking Policy

Glen Cove Hotel is a 100% smoke-free property.
Smoking of any kind, including cigarettes, cigars, marijuana, e-cigarettes, vaping devices, and other smoking products, is prohibited anywhere on hotel property.
A minimum $250 cleaning fee, plus applicable taxes, will be charged for violations. Guests found smoking on hotel property may be required to leave without a refund.

Pet Policy

Only service animals as defined by the Americans with Disabilities Act (ADA) are permitted. Emotional support animals, therapy animals, and pets are not considered service animals and are not permitted.

Quiet Hours & Live Entertainment

Quiet hours are observed daily from 12:30 AM to 8:00 AM.
Live entertainment is offered year-round in the 1883 Lounge Thursday through Sunday evenings and occasionally in the Bay Room. Music generally concludes by 11:30 PM. Please note that sound DOES travel to guest rooms. Refunds will not be issued due to live entertainment.

Damage Policy

Guests are responsible for any damage caused by themselves or their visitors. Charges for repairs, replacement, and lost revenue may be applied to the credit card on file.
Management reserves the right to inspect rooms upon check-out and every three days during extended stays.
Management reserves the right to enter guest rooms without prior notice in the event of an emergency or when necessary to protect the safety of guests, staff, or hotel property.
Guests are responsible for securing their personal belongings. Glen Cove Hotel is not responsible for the loss, theft, or damage of valuables left in guest rooms, vehicles, or public areas.

Right to Refuse Service

Glen Cove Hotel reserves the right to refuse service or terminate a stay without refund for violations of hotel policies or behavior that threatens the safety, comfort, or well-being of our guests, staff, or property.
Illegal activity of any kind is strictly prohibited and may result in immediate eviction without refund and notification of law enforcement.
Glen Cove Hotel is not liable for interruptions or inconveniences caused by circumstances beyond our control, including but not limited to power outages, internet interruptions, utility failures, weather events, or municipal service disruptions.

Frequently Asked Questions

Do all rooms have private bathrooms?

Yes. Every guest room includes a private bathroom.

Do the rooms have refrigerators or microwaves?

No. Guest rooms do not have refrigerators, microwaves, or kitchenettes. A shared refrigerator is available in the community room for guest use.

Do you provide cots, cribs, or air mattresses?

No.

Is there an elevator?

Yes. Our hotel has an elevator that provides access to all guest room floors.

Is Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the hotel.

Do the rooms have cable or streaming services?

Our guest rooms feature Roku smart TVs with access to popular streaming apps. Guests are welcome to sign in using their own streaming service accounts during their stay. Please remember to sign out before departure.

Do all rooms have ocean views?

No. We offer a variety of room types, including ocean view, partial view, and village view accommodations.

Do you offer breakfast?

Complimentary grab-and-go breakfast items, including muffins, are available daily from 8:00 AM to 10:00 AM. Keurig coffee makers and K-Cups are also available.

How often is housekeeping provided?

Rooms receive a full deep cleaning before arrival and on the fifth day of consecutive stays. Additional housekeeping may be available upon request.

What time does the restaurant open?

Our Bay Room is open daily for lunch beginning at 11:00 AM. Please visit our restaurant page or social media for current hours, specials, and live entertainment.

Is parking guaranteed?

No. Parking is available on a first-come, first-served basis. Additional public and paid parking is available throughout Onset Village.

Is there transportation around town?

Yes. During the season, the complimentary Ride Circuit shuttle provides transportation throughout Onset Village and into Wareham Center. Uber and other rideshare services are also available in the area, although availability may vary depending on the time of day and season.

What happens if I lose my room key?

A lost room key will result in a $40 replacement charge.

Do you sell gift cards?

Yes. Gift cards are available for purchase and are non-refundable if lost or stolen.

Are pets allowed?

No. Only service animals as defined by the Americans with Disabilities Act (ADA) are permitted. Emotional support animals, therapy animals, and pets are not considered service animals and are not permitted.

Can I request a specific room?

We are happy to note your room preferences; however, specific room numbers or locations cannot be guaranteed.

What if I leave something behind?

We are not responsible for lost or forgotten items. If you believe you left an item behind, please contact us and we will gladly check our Lost & Found.